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在消费升级与文旅融合的双重浪潮下,休闲商业街区已从单一的购物场所,演变为承载城市文化、提供深度体验、满足精神需求的“城市会客厅”和“微度假目的地”。然而,繁荣背后,同质化竞争、业态单一、文化缺失等问题也日益凸显。如何在激烈的市场竞争中破局而出,实现可持续的繁荣,成为当前操盘者面临的核心课题。
一、 发展现状:繁荣与隐忧并存
繁荣景象:文旅融合的核心载体:休闲商业街区天然地将“文、旅、商”三者紧密结合,成为游客感知城市风貌、体验地方文化的首选之地。无论是西安的大唐不夜城,还是成都的宽窄巷子,都已成为城市旅游的金字招牌。消费升级的重要场景:消费者不再满足于“买买买”,而是追求“悦己”与“社交”。街区提供的开放式空间、多元化的业态组合,恰好满足了人们对休闲、社交、打卡分享的复合型需求。城市更新的活力引擎:许多老旧厂房、历史街区通过改造,转型为休闲商业街区,如上海的“上生·新所”、北京的“798艺术区”,不仅盘活了存量资产,更重塑了区域价值,成为城市新地标。
潜在隐忧:同质化严重,千街一面: “餐饮+零售+少量娱乐”的标配模式在全国各地被简单复制,缺乏独特IP和文化灵魂。游客从南走到北,看到的却是相似的小吃、相似的文创产品,产生审美疲劳。业态失衡,体验单一:过度依赖餐饮业态(尤其是小吃),导致街区“白天热闹,晚上冷清”,或沦为“逛吃”的流水线,游客停留时间短,消费深度不足。文化挖掘流于表面:许多街区的“文化”仅停留在仿古建筑、雕塑小品等表象,未能将地方的历史文脉、民俗风情、生活方式进行深度提炼和现代表达,缺乏打动人心的故事线。运营能力薄弱,缺乏长效性:重开发、轻运营的现象普遍存在。缺乏持续的内容创造、事件营销和社群运维,导致街区在开业火爆后迅速走向沉寂。
展开剩余94%Under the dual waves of consumption upgrade and the integration of culture and tourism, leisure commercial streets have evolved from single shopping venues into "urban living rooms" and "micro-vacation destinations" that carry urban culture, offer in-depth experiences and meet spiritual needs. However, behind the prosperity, problems such as homogenized competition, single business models and cultural deficiency have become increasingly prominent. How to break through in the fierce market competition and achieve sustainable prosperity has become the core issue faced by current traders.
I. Current Development Status: Prosperity and Hidden Concerns coexist. Prosperous Scene: The core carrier of cultural and tourism integration: The leisure commercial street naturally combines "culture, tourism and business" closely, becoming the first choice for tourists to perceive the urban landscape and experience local culture. Whether it is the Tang Dynasty Ever-Bright City in Xi 'an or the Kuanzhai Alley in Chengdu, they have both become golden brands of urban tourism. An important scenario of consumption upgrade: Consumers are no longer satisfied with "buying and buying", but pursue "self-pleasure" and "social interaction". The open space and diverse business format combinations provided by the block precisely meet people's complex demands for leisure, socializing, and sharing photos. The dynamic engine of urban renewal: Many old factories and historical districts have been transformed into leisure commercial districts through renovation. For instance, "Shangsheng Xinsuo" in Shanghai and "798 Art Zone" in Beijing have not only revitalized existing assets but also reshaped regional values, becoming new landmarks of the city. Potential concerns: Severe homogenization and uniformity across the streets: The standard model of "catering + retail + a small amount of entertainment" is simply replicated all over the country, lacking unique ips and cultural souls. When tourists walk from south to north, they see similar snacks and similar cultural and creative products, which leads to aesthetic fatigue. Unbalanced business formats and monotonous experiences: Excessive reliance on the catering business format (especially snacks) has led to the street being "bustling during the day but quiet at night", or it has become a production line of "strolling and eating", with tourists staying for a short time and insufficient consumption depth. The cultural exploration remains superficial. In many neighborhoods, the "culture" only stays at the surface level of ancient-style buildings and small sculptures, failing to deeply refine and modernly express the local historical context, folk customs, and lifestyle. There is a lack of touching storylines. Weak operational capabilities and lack of long-term effectiveness: The phenomenon of emphasizing development over operation is widespread. The lack of continuous content creation, event marketing and community operation and maintenance led to the rapid decline of the neighborhood after its booming opening.
二、 发展趋势:从“交易场”到“生活场”的进化
场景化与沉浸式体验:消费者愈发追求“在场感”。通过AR/VR技术、艺术装置、剧情化动线设计,将街区打造为一个大型沉浸式剧场,让游客从“旁观者”变为“参与者”。主客共享,在地化生活:成功的街区不仅是游客的打卡地,更是本地居民的生活休闲空间。业态配置需兼顾游客的猎奇心与本地居民的日常需求,形成“主客共享”的活力生态圈。业态无界融合与社交化:零售、餐饮、娱乐、文化的边界正在模糊。“书店+咖啡+文创+沙龙”、“餐厅+小剧场”、“露营+市集”等复合业态成为新宠,其核心是创造更多社交可能。夜经济赋能与全时运营:夜间是休闲消费的黄金时段。通过灯光秀、夜间演艺、酒吧、主题民宿等产品,拉长消费时段,变“日光经济”为“24小时全时经济”。数字化与智慧运营:利用大数据分析客群画像,实现精准招商和营销;通过小程序、APP提供智能导览、线上预订、会员服务,提升体验效率,沉淀私域流量。
Ii. Development Trend: The Evolution from "Trading Field" to "Living Field"
Scene-based and immersive experiences: Consumers are increasingly pursuing a sense of "presence". Through AR/VR technology, art installations and story-driven route design, the neighborhood is transformed into a large-scale immersive theater, allowing visitors to change from "onlookers" to "participants". Shared by both residents and locals, localized living: A successful neighborhood is not only a must-visit spot for tourists but also a leisure space for local residents. The business format configuration should take into account both tourists' curiosity and the daily needs of local residents, forming a vibrant ecosystem shared by both hosts and guests. Boundaryless integration and socialization of business formats: The boundaries between retail, catering, entertainment and culture are blurring. The composite business formats such as "bookstore + coffee + cultural and creative + salon", "restaurant + small theater", and "camping + market" have become new favorites, with the core being to create more social possibilities. Nighttime economy empowerment and 24/7 operation: Nighttime is the golden period for leisure consumption. By means of products such as light shows, night performances, bars and theme homestays, the consumption period can be extended, transforming the "daylight economy" into a "24-hour full-time economy". Digitalization and intelligent Operation: Utilizing big data to analyze customer profiles and achieve precise investment promotion and marketing. Provide intelligent navigation, online booking and membership services through mini-programs and apps to enhance experience efficiency and accumulate private domain traffic.
三、 提升思路与产品业态创新,基于以上现状与趋势,休闲商业街区的提升应围绕 “文化为魂、体验为王、运营为核” 三大原则展开。
文化为魂:打造独一无二的街区IP,深度挖掘在地文化:不止于建筑形态,更要梳理街区的历史故事、名人轶事、民俗非遗,并将其转化为可感知、可互动、可消费的产品。例如,将本地传统手工艺以DIY工坊的形式呈现,将地方戏曲与现代演艺结合。构建核心叙事主线:为整个街区策划一个鲜明的主题故事,所有业态、景观、活动都围绕此展开。例如,可以定位为“一场穿越千年的市集”、“一个艺术家的乌托邦”或“一座未来生活实验室”。IP形象与衍生开发:创造具有亲和力的街区专属IP形象(如熊本熊之于熊本县),并通过雕塑、巡游、文创衍生品等方式贯穿全程,强化记忆点。
体验为王:创新产品业态矩阵,以下业态组合,旨在延长停留时间、提升消费频次与客单价。主力业态(占比约30%-35%):引流与定调,主题餐厅与特色美食广场:摒弃千篇一律的小吃,引入本地老字号、黑珍珠餐厅、主题文化餐厅(如武侠主题、电影主题)、以及融合创意菜,打造“必吃”目的地。沉浸式文化体验馆:如数字艺术展、沉浸式戏剧、剧本杀实景场馆、非遗传承体验工坊(陶艺、扎染、木工)。这些业态客单价高,体验独特,是吸引年轻客群的利器。精品民宿与主题酒店:将住宿功能融入街区,是实现“微度假”和全时运营的关键。设计风格应与街区文化主题高度契合。配套业态(占比约40%-45%):丰富体验与提升粘性,创意零售与集合店:告别廉价纪念品,引入设计师品牌、原创手作、国潮服饰、生活美学馆、跨界集合店等,强调商品的独特性和故事性。社交型休闲空间:如精品咖啡馆、特色茶社、精酿啤酒馆、露天花园酒吧、书吧等。这些是创造“慢生活”体验、促进社交的核心场所。儿童亲子乐园:引入高品质、益智类的室内外儿童乐园、亲子餐厅、科普探索中心,有效吸引家庭客群,延长整体停留时间。活化业态(占比约20%-25%):制造惊喜与持续引流,常态化演艺与街头艺术:定期举办小型音乐会、街头魔术、行为艺术、巡游表演等,让街区始终充满动态的吸引力。主题市集与策展活动:利用广场、中庭等公共空间,周末或节假日举办文创市集、农夫市集、艺术展、品牌快闪店等,保持街区的新鲜感。公共艺术与互动装置:设置具有打卡传播属性的艺术装置、互动灯光、声音景观等,低成本、高效率地创造社交货币。
业态配比率指引:这是一个动态参考模型,需根据街区定位、区位及客群进行调整:餐饮类:30% - 40%(其中特色正餐占15%,轻食饮品占15%,小吃占10%以内)零售类:20% - 25%(以文创、潮玩、生活方式类为主)文化体验与娱乐类:20% - 25%(沉浸式展览、工坊、小剧场等)配套服务类:10% - 15%(民宿、亲子、服务等)。核心原则:降低纯购物型零售比例,大幅提升体验型、沉浸式业态的占比,形成“可逛、可玩、可品、可住”的多元生态。
Third, enhance thinking and product format innovation. Based on the above current situation and trends, the improvement of leisure commercial streets should be carried out around the three major principles of "culture as the soul, experience as the king, and operation as the core".
Culture as the soul: Create a unique street IP and deeply explore local culture: Not only architectural forms, but also sort out the historical stories, anecdotes of famous people, folk customs and intangible cultural heritages of the street, and transform them into perceptible, interactive and consumable products. For instance, local traditional handicrafts are presented in the form of DIY workshops, and local operas are combined with modern performances. Build a core narrative thread: Plan a distinct theme story for the entire block, with all business types, landscapes, and activities revolving around it. For instance, it can be positioned as "a market that spans a thousand years", "an artist's utopia" or "a laboratory for future living". IP image and derivative development: Create a friendly and exclusive IP image for the block (such as Kumamon to Kumamoto Prefecture), and run it throughout the entire process through sculptures, parades, cultural and creative derivatives, etc., to strengthen the memory points. Experience is King: An innovative product format matrix. The following format combinations aim to extend the duration of stay, increase the frequency of consumption and the average transaction value. Main business formats (accounting for approximately 30%-35%) : Attracting customers and setting the tone, theme restaurants and characteristic food squares: Abandoning the uniform snacks, introducing local time-honored brands, black pearl restaurants, theme cultural restaurants (such as martial arts themes, movie themes), and integrating creative dishes to create a "must-eat" destination. Immersive cultural experience halls: such as digital art exhibitions, immersive dramas, real-scene venues for murder mystery games, and intangible cultural heritage inheritance experience workshops (pottery, tie-dyeing, woodworking). These business formats have high average transaction values and unique experiences, making them powerful tools to attract young customers. Boutique homestays and theme hotels: Integrating accommodation functions into the neighborhood is the key to achieving "micro-vacations" and full-time operation. The design style should be highly consistent with the cultural theme of the neighborhood. Supporting business formats (accounting for approximately 40%-45%) : Enrich experiences and enhance stickiness. Creative retail and collection stores: Bid farewell to cheap souvenirs, introduce designer brands, original handicrafts, national trend clothing, life aesthetics stores, cross-border collection stores, etc., emphasizing the uniqueness and story-telling of the products. Social leisure Spaces: such as boutique coffee shops, characteristic tea houses, craft beer pubs, open-air garden bars, book bars, etc. These are the core venues for creating "slow life" experiences and promoting social interaction. Children's Parent-Child Amusement Park: Introduce high-quality, educational indoor and outdoor children's amusement parks, parent-child restaurants, and science popularization exploration centers to effectively attract family customers and prolong the overall stay time. Revitalizing business formats (accounting for approximately 20%-25%) : Creating surprises and continuous traffic attraction, regular performances and street art: Regularly holding small concerts, street magic shows, performance art, parade performances, etc., to keep the neighborhood always full of dynamic appeal. Theme markets and curatorial activities: Utilizing public Spaces such as squares and atriums, cultural and creative markets, farmers' markets, art exhibitions, and brand pop-up stores are held on weekends or holidays to maintain the freshness of the neighborhood. Public art and interactive installations: Set up art installations, interactive lights, sound landscapes, etc. with check-in and dissemination attributes to create social currency at low cost and high efficiency.
四、 招商运营的破局思路
招商策略:从“招租”到“选商”,精准定位,定向招商:基于街区的文化主题和客群画像,制定清晰的招商白皮书,主动出击,寻找与品牌调性相符的“灵魂商户”,而非“填满空间”。扶持原创,孵化主理人品牌:设立一定的比例,吸引有想法、有内容的本地设计师、艺术家、手工艺人入驻,给予租金优惠或孵化支持。这些主理人品牌是街区独特性的重要来源。引入旗舰店、概念店:力争吸引知名品牌在此开设城市旗舰店、首店或主题概念店,利用其品牌效应为街区背书,实现流量共赢。建立“共创共荣”的合作模式:探索“固定租金+流水提成”的弹性租金模式,或将运营方与商户的利益绑定,共同投入营销资源,形成命运共同体。
运营之道:从“管理”到“经营”,内容为王,持续造节造势:设立专业的运营团队,全年不间断地策划主题活动,如“非遗文化周”、“城市咖啡节”、“跨年光影艺术节”等,让“每个月都有新玩法”。智慧赋能,数据驱动决策:建立智慧街区管理系统,通过Wi-Fi探针、消费数据分析等,实时掌握客流热力、消费偏好,用于优化业态布局、营销策略和物业服务。社群运维,沉淀忠实粉丝:建立会员体系,通过小程序、社群等渠道,与消费者建立直接连接。定期推送活动信息、发放专属福利,组织会员专场活动,将游客转化为“粉丝”。统一形象,整合营销传播: 对街区进行一体化品牌包装和推广,统一对外宣传口径。积极与KOL、短视频平台、旅游平台合作,打造网红打卡点,实现裂变式传播。
休闲商业街区的未来,绝非是商业面积的简单堆砌,而是一场关于城市记忆、文化生活与未来想象的深度营造。它要求操盘者具备文旅人的情怀、商业人的敏锐和运营人的匠心。根植于地脉文脉,以持续创新的体验产品触动人心,以精细化、内容化的运营激活场域,让休闲商业街区超越短暂的网红生命周期,真正成长为一座城市历久弥新的文化名片和活力源泉。
Iv. Breakthrough Ideas for Investment Promotion and Operation
Recruitment strategy: From "leasing" to "selecting merchants", precise positioning and targeted recruitment: Based on the cultural theme and customer profile of the block, formulate a clear recruitment white paper, take the initiative to seek out "soul merchants" that match the brand tone, rather than "filling the space". Support originality and incubate owner brands: Set a certain proportion to attract local designers, artists, and artisans with ideas and content to settle in, and offer rent discounts or incubation support. These owner brands are an important source of the uniqueness of the neighborhood. Introduce flagship stores and concept stores: Strive to attract well-known brands to open city flagship stores, first stores or theme concept stores here, leveraging their brand effects to endorse the street area and achieve a win-win situation in terms of traffic. Establish a "co-creation and co-prosperity" cooperation model: Explore a flexible rent model of "fixed rent + revenue commission", or bind the interests of the operator and the merchant, jointly invest marketing resources, and form a community of shared destiny. The way of operation: From "Management" to "operation", content is king, and continuous creation of festivals and momentum: Establish a professional operation team and plan theme activities throughout the year without interruption, such as "Intangible Cultural Heritage Week", "City Coffee Festival", "New Year's Eve Light and Shadow Art Festival", etc., to ensure "new ways to play every month". Intelligent empowerment and driven decision-making: Establish a smart district management system. Through Wi-Fi probes, consumption data analysis, etc., it can grasp the heat of customer flow and consumption preferences in real time, which is used to optimize the layout of business types, marketing strategies and property services. Community operation and maintenance, accumulating loyal fans: Establish a membership system and build direct connections with consumers through channels such as mini-programs and communities. Regularly push activity information, distribute exclusive benefits, organize special events for members, and turn tourists into "fans". Unify image and integrate marketing communication: Carry out integrated brand packaging and promotion for the block, and unify the external publicity tone. Actively cooperate with Kols, short-video platforms and travel platforms to create popular check-in spots and achieve viral spread. The future of leisure commercial streets is by no means a simple accumulation of commercial area, but rather a profound creation of urban memory, cultural life and future imagination. It demands that the operator possess the sentiment of a cultural and tourism professional, the acumen of a business person and the craftsmanship of an operator. Rooted in the local and cultural context, it touches people's hearts with continuously innovative experience products and activates the field with refined and content-oriented operations, enabling the leisure commercial street to transcend the short life cycle of a Internet celebrity and truly grow into a city's enduring cultural calling card and source of vitality.
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